Store Policy

Customer Care

Our goal is to bring the beauty of our flower field directly to your doorstep. Because we work with live, perishable products, our care policy is built on transparency and communication:

• Freshness Guarantee: We harvest our flowers at the optimal stage for vase life. If your blooms arrive in poor condition, please contact us within 24 hours of delivery with a photo so we can make it right.

• Seasonal Variations: Nature is unpredictable! While we strive to match website photos, specific varieties or colors may vary slightly based on what is blooming most beautifully on harvest day.

• Support: Have questions about flower care or an existing order? You can reach our team via our contact form. We try to respond within one business day.

 

Privacy & Safety

Your trust is as important to us as our harvest. We are committed to protecting your personal information and providing a secure shopping experience.

• Data Protection: We use reputable web hosts and industry-grade protection protocols to help protect your data.

• Information Usage: We only collect the information necessary to process your orders (such as name, address, and email). We will never sell your data to third parties.

• Secure Payments: All transactions are processed through verified, secure payment gateways. We do not store your full credit card information on our servers.

 

Wholesale Enquiries

We love supporting local florists, event planners, and retail shops with bulk stems and seasonal buckets.

• Eligibility: Wholesale pricing is available to verified businesses with a valid tax ID or resale certificate.

• Availability: Our wholesale list is updated weekly to reflect what is currently in bloom on the farm.

• How to Apply: To join our wholesale roster and receive our weekly availability spreadsheets, please visit our “Contact” page with your business name and contact information.